K1. Grievance Officer
Name: Syed Rizwan Designation: Grievance Officer, Indian Deals Email: support@indiandeals.com Address: Survey No. 59/1, GVR Plaza, 3D Main Road, Srinivasa Layout, Raghavendra, Kaval Bairasandra, Bengaluru - 560032, Karnataka, India
K2. What to Include
- Your name and contact email.
- Account or listing identifier/URL.
- Nature of complaint and policy/legal basis.
- Supporting screenshots, invoice, ownership proof, police/cybercrime reference or other evidence.
- Action requested.
- Declaration that the complaint is made in good faith and information supplied is accurate.
K3. Process
- IndianDeals will acknowledge complaints and address them within timelines required by applicable law.
- IndianDeals may request additional information, temporarily restrict content, preserve evidence and communicate with relevant users or authorities.
- A complaint may be closed where it is unsupported, outside IndianDeals’s control, abusive, repetitive or already resolved, with reasons where appropriate.
- Urgent threats to life, child safety or active crime should be reported directly to emergency services or police; emailing IndianDeals is not a substitute.
- Private buyer-seller disputes should first be addressed between the parties. IndianDeals may assist with platform records but does not adjudicate ownership or award compensation.